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Services Blog

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New Positions Filled – Parts Specialists, Shipping/Receiving Specialist, and Purchasing Agent
2015-Sep-23 by Kevin Alvis

Charlatte would like to welcome four new employees to its ever growing staff.

Laken Jarrell and Ryan Talley have accepted the positions of Parts Specialists. These new additions to the Parts Sales team will allow Charlatte to be even more responsive to our customer’s needs.

Aaron Bell has been added to the Shipping/Receiving staff, furthering Charlatte’s ability to handle its increased shipping/receiving needs.

And finally, Cody Israel has been added as a Purchasing Agent. He will take over for Janie Harry who is retiring this October. Cody brings his accounting experience to the team, ready to pick up where Janie leaves off (after 22 years on the job, we wish Janie all the best in retirement!)

Contact information is as follows:

Laken Jarrell – Tel: (276) 326-1510 Ext. 229 email: lakenjarrell@charlatteus.com

Ryan Talley – Tel: (276) 326-1510 Ext. 243 email: ryantalley@charlatteus.com

Aaron Bell - Tel: (276) 326-1510 Ext. 233

Cody Israel - Tel: (276) 326-1510 Ext. 252 email: codyisrael@charlatteus.com

All four employees will be actively involved in Charlatte’s pursuit of excellence in the field of customer service. Welcome to the team!

New Positions Filled - Warranty Administrator and Service Technician
2015-Mar-27 by Kevin Alvis

Charlatte is pleased to announce the addition of two new employees to its growing staff. You may have already spoken to these individuals, but Charlatte wanted to take this opportunity to properly introduce them. Heather Brewster is now the Warranty Administrator, and James Workman has been added as a Service Technician. You can reach them as follows:

Heather Brewster - email: warranty@charlatteus.com

James Workman - cell: (276) 970-9500 email: jamesworkman@charlatteus.com

Charlatte continues to strive for excellence, and these new additions to our staff will only enhance our ability to provide the best in customer service.

New Service Technician
2013-Feb-19 by Jennifer Cornelius

Charlatte would like to introduce Jeremy Church as our new service technician. He is taking over for Orville Middleton. For any Charlatte GSE technical assistance or service related issues you may contact Jeremy on the following numbers:

Office: 276-326-1510 ext. 240

Cell: 276-970-7839

Email: jeremychurch@charlatteus.com

New Curtis Software
2012-Feb-16 by Martin Lock

Charlatte of America has released a new software for the Curtis controllers in the CBL2000E's and T137's. There are numerous upgrades in this software including; motor select parameter; ability to enable/disable inching feature; ability to enable/disable switched power steering system; two separate BDI cut back speeds; BDI alarm output; an E-stop function; and a selectable traction or key hour meter display.  With this new software there are now only two OEM fault codes.

Code51 = "Pressure Accumulator Fault" = The pump contactor has been excited (closed) for 30 seconds without the pressure switch changing to high pressure state. Check power steering fluid level, check pump contactor check pressure switch settings, check for hydraulic leaks.

Code52 = "No Motor Selected" = Enable the correct motor type in the Charlatte parameter list using either the Curtis handheld tool or the Curtis PC tool.

Training / Service 2012 rate
2012-Jan-05 by Martin Lock
The 2012 daily labor rate for service or training will  be $450 plus expenses.
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